Refunds and Returns
Merchandise
Everything in the HPSO shop is printed or embroidered on demand, made specifically for you when you place your order. Because of that, we’re not able to accept returns or exchanges for sizing or color preference. Take a look at the size guide before you order (found above the quantity selector on each product page), since it’s the best way to get the right fit the first time.
If your item arrives damaged, defective, or misprinted, contact us within 30 days of delivery and we’ll make it right.
Tickets and Events
Tickets to HPSO events are transferable but not refundable. If you can no longer attend, you’re welcome to give or sell your ticket to another gardener. To keep things simple, they can check in under your name at the event.
Membership
Membership dues support HPSO’s programming throughout the year, so they’re non-refundable once processed. If you join by mistake or change your mind, contact us within 14 days of joining and before using any member benefits (Open Gardens access, event registration, and so on) and we’ll cancel and refund your dues in full. After that window, or once you’ve used a member benefit, dues are non-refundable.
If you’re facing a hardship and need to step away from membership, reach out and we’ll work with you directly.
Questions
If something’s not right with an order, a ticket, or your membership, contact us and we’ll sort it out.